Our Charter

Service Levels

We provide timely and efficient service to our customers. Our service levels include:

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• Personalised weight management plans designed to meet the specific needs of each customer.

• Regular progress checks to track progress and adjust plans as needed.

• Ongoing support from our team of experienced weight management professionals.

• Timely and responsive customer service.

Refund Policy:

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We want our customers to be completely satisfied with the services we provide. Our refund policy is as follows:

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To see about our refund policy - Click here.

Scope of Business:

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New You Weight Management Consultants is focused solely on providing weight management services to our customers. Our scope of business includes:

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• Developing personalised weight management plans for our customers.

• Providing ongoing support and guidance to help our customers achieve their weight loss goals.

• Offering food plan and exercise recommendations to support healthy weight management.

Code of Conduct:

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At New You Weight Management Consultants, we are committed to conducting ourselves in a professional and ethical manner. Our code of conduct includes:

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• Empathy and Respect: We recognise the courage it takes to embark on a weight management journey. We pledge to treat each client with empathy, compassion, and respect, fostering a supportive and non-judgmental environment where you feel comfortable sharing your concerns and triumphs.

• Professional Expertise: Our team consists of experienced and qualified professionals who are passionate about helping you succeed. We bring a wealth of knowledge and expertise to guide you through every step of your journey.

• Clear Communication: Effective communication is key to a successful client-provider relationship. We are committed to keeping you informed and involved throughout your weight management program, providing clear explanations, regular progress updates, and readily available support whenever you need it.

• Transparency and Integrity: We believe in operating with the utmost transparency and integrity in all our interactions. You can trust us to provide honest advice, transparent pricing, and reliable information, ensuring that you have the confidence to make informed decisions about your health and wellness journey.

• Continuous Improvement: We are dedicated to continuously improving our services and processes to better meet the evolving needs of our clients. Your feedback is invaluable to us, and we welcome suggestions for how we can enhance your experience and better support you in achieving your goals.

• Confidentiality and Privacy: We respect your privacy and confidentiality. Your personal information and discussions will be handled with the utmost discretion and kept strictly confidential in accordance with relevant privacy laws and regulations.

• Accessibility: We strive to make our services accessible to all individuals, regardless of their background or circumstances. Whether you prefer in-person consultations, virtual appointments, or other accommodations, we will do our best to accommodate your needs and ensure that you have access to the support you need to succeed.

By adhering to these principles outlined in our Customer Charter, we aim to provide you with an exceptional experience that empowers you to transform your life and achieve lasting success in your weight management journey. Welcome to New You Weight Management Consultants, where your goals become our mission.

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Book your Free Initial Consultation TODAY!